SUMMARY

The Salesforce Developer will play a key role in maximizing the efficacy of the new enterprise-wide CRM for Kraft Sports + Entertainment, whose member companies include the New England Patriots, the New England Revolution and Gillette Stadium. The Salesforce Developer will work closely with the CRM Manager to help translate business needs into effective and scalable products within Salesforce, and be responsible for the design, development, testing and implementation work of customizations, applications, extensions, and integrations to Salesforce.

DUTIES AND RESPONSIBILITIES

1. Serve as primary Salesforce developer and subject matter expert
2. Develop, implement, and maintain Salesforce customizations, applications, extensions, and integrations
3. Develop intuitive UI using Visualforce, Lightning Web Components, JavaScript and JQuery technologies
4. Support Salesforce declarative development, including but not limited to flows, validation rules, complex formulas, lightning record pages, custom objects and custom record types.
5. Understand the requirement gathering process and know to proactively ask questions before other functionality is impacted
6. Implement backlog enhancements/feature requests in accordance with upcoming release schedules and business needs
7. Understand the sources of data that feed the CRM system (data warehouse, Marketo, KORE, phone system, SMS-MMS, etc.) and partner with third party vendors as needed to pull in relevant data to inform sales and marketing strategies
8. Stay up to date on all Salesforce product releases, system updates and best practices to steer new customizations and integrations.
9. Identify when re-prioritizing action items is required given the fluctuating nature of the business, and recognize the importance of adhering to strict timelines
10. Understand complex data models and ensure changes in those models are scalable and efficient
11. Design, code, test, debug, package and deploy quality, scalable and well documented solutions on the Salesforce platform
12. Create and maintain documentation on processes, policies, application configuration and help create related materials for users as the application evolves
13. Coordinate release activities for all phases of delivery including but not limited to review of roadmap priorities, release scope, test planning, UAT signoff and production readiness
14. Special projects and assignments as business dictates
15. Responsible for the maintenance, creation and control of all personally identifiable information or any other information protected by any Confidentiality or Privacy Standards or Company Policies that you have access or knowledge of, including but not limited to any state or federal regulations including HIPAA

SUPERVISORY RESPONSIBILITIES

• This position has no supervisory responsibility

SKILLS AND QUALIFICATIONS

• BA/BS degree in Computer Science, Engineering, or related technical field
• Minimum two (2) years of development experience in Sales Cloud and/or Service Cloud
• Strong familiarity and experience with Salesforce.com design patterns and development practices
• Experience with Apex coding best practices, Visualforce, and the Lightning Web Component Framework
• Salesforce Administrator and Platform Developer certifications required
• Experience with APIs and Integrations
• Experience working on an Agile development team
• Experience with Salesforce deployment best practices
• Experience implementing Salesforce configuration changes including Flow, fields, page layouts, automations, triggers, record types, dashboards and reports
• Experience with JIRA or other product development tools
• Experience with CPQ a plus
• Experience with Marketo and KORE Software preferred
• Experience working with ticketing databases (Ticketmaster Archtics) preferred
• Must have strong teamwork and relationship management skills and work effectively with all personalities to support a strong, unified culture
• Must be effective with a variety of communicative modes (verbal, non-verbal, and written) and be attuned to others through strong, active listening skills
• Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption
• Must have a critical eye for detail
• Must possess a strong ability to manage multiple priorities efficiently and effectively, making timely decisions to meet project deadlines and business needs
• Must have an interest and ability in serving others
• Must be self-starter capable of working independently

PHYSICAL DEMANDS

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• Normal office environment.

CERTIFICATES, LICENSES, REGISTRATIONS

• Salesforce Administrator
• Platform Developer

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.